How do you handle a negative feedback on your FB page?

Author Topic: How do you handle a negative feedback on your FB page?  (Read 1892 times)

Offline Roy MilsonTopic starter

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How do you handle a negative feedback on your FB page?


Offline PrimoPierotz

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Re: How do you handle a negative feedback on your FB page?
« Reply #1 on: 07-03-2017, 15:20:39 »
I suggest you to maintain your professionalism and, if possible, give explanation for the things they complain for. Especially because other users will see your answer!

Offline n4098

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Re: How do you handle a negative feedback on your FB page?
« Reply #2 on: 07-04-2017, 06:28:45 »
Build trust is a big thing. If you get a negative feedback then explain to that person why this happened and solve that query. And i think this is the way to know about your weakness and you can change your negative feedback to positive.

Offline andrewskyler

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Re: How do you handle a negative feedback on your FB page?
« Reply #3 on: 07-04-2017, 23:26:26 »
I think, first, you need to reply negative feedback with an apologetic attitude and ready to support to correct
Then you must send them a contact address so they can discuss it privately, people are just heady online, if they accept to talk to us they will not dare to loudly

Offline sree31

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Re: How do you handle a negative feedback on your FB page?
« Reply #4 on: 07-08-2017, 00:28:38 »
First of all, reply promptly. It shows that you're listening.
You can explain what happened , and apologize if it is an issue on your end. Also mention what you're doing about it and how long it will take to fix the issue. This will build trust and regain customer confidence.

After you resolve the issue, if they're happy with your service, you can ask them to post a positive feedback.


Offline rustyblogger

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Re: How do you handle a negative feedback on your FB page?
« Reply #5 on: 07-14-2017, 05:11:35 »
Its obvious that you will receive both positive and negative responses on Facebook Page. This does not mean we smash at them. Ask them what make them do this and solve if he/she is offended by something.

 

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