Why Customer support is critical to customer satisfaction

Author Topic: Why Customer support is critical to customer satisfaction  (Read 1601 times)

Offline TellyTopic starter

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Customer support, is critical to customer satisfaction. iKode HelpDesk X is an easy-to-use web based customer support software  ,which includes support ticket system and a self-service free service management software (knowledge base, live chat and forum).Main features of this customer support software
1.Solving out tickets based on their level of importance
Help desk software will contain an issue tracking system, which allows for customer support desk employees to log assistance requests with level of importance.
2.Self-service database to help you find answer or submit ticket
Help desk software often characters a knowledge base of information for users to find relative informations that they may have collected.
3.Give timely response
As you know, possibility is existed that the answers will not be done because of the principal maybe offline and the time difference.
4.Tickets-recognition system
May be you are obsessed with this function. It means that the system is capable to make distinguish between resolved and unassigned unsolved ticket, which benefits administrator to keep track of the due dates of their assigned tickets and help keep the technicians up-to-date on incomplete or unassigned tickets
« Last Edit: 07-25-2012, 02:56:25 by Telly »
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