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How to increase users


I am a digital marketer. Recently I am working RewriterTools which is a collection of free rewriting tools. These tools can use by article writers, bloggers, students, and others. Users of this website were much better before last month, but suddenly the number of users has decreased a lot. 
Also continuously update different kinds of topics for readers to engage the audience. And make some blog post, article post and guest post recently, but don't get any benefits.

Can anyone help me what needs to do in this situation?

1. Increase brand loyalty
2. Reduce customer churn rate
3. Provide better product experience
4. Provide live chat support
5. Focus on product experience
6. Personalize all customer communication channels
7. Provide real-time assistance using co-browsing
8. Use gamification to increase engagement.


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