Comparison of issue tracking systems

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This article is a comparison of notable issue and bug tracking systems.

Contents

General

System Creator License Implementation language(s) Back end Launch Date
Assembla Assembla Commercial Ruby MySQL Template:Unk
BugTracker.NET Corey Trager GPL ASP.NET/C# on Windows SQL Server, SQL Server Express 2002
Bugzilla Mozilla Foundation MPL Perl MySQL, Oracle, PostgreSQL 1998-09-19
c.Support GWI Software, Inc. Proprietary, Commercial, Source Code License available ASP.NET, XHTML, C# Microsoft SQL Server Template:Unk
codeBeamer Intland Software Proprietary, free version Java MySQL, Oracle, Apache Derby or Postgres Template:Unk
Cerebro CineSoft Proprietary C++, QT PostgreSQL 2009
CreationFlow CreationFlow Proprietary Java, Flex MySQL Template:Unk
Debbugs Debian GPL Perl Flatfile, BDB indexes Template:Unk
DisTract Matthew Sackman 3-clause BSD Haskell, Javascript Monotone 2007
Flyspray flyspray.org LGPL PHP ADOdb Template:Unk
FogBugz Fog Creek Software Proprietary ASP/VBScript on Windows, PHP on Mac and Linux Microsoft Jet, SQL Server, MySQL Template:Unk
Fossil D. Richard Hipp GPLv2 C Fossil 2006
GNATS Free Software Foundation GPL C MySQL 1992
GLPI INDEPNET GPL PHP MySQL 2003-11-17
Google Code Hosting Google Code free Python BigTable Template:Unk
HP Quality Center Hewlett-Packard, formerly Mercury Interactive Proprietary C++ (Visual Studio.NET 2005) (client), Java (server) SQL Server, Oracle Template:Unk
IBM Rational ClearQuest Rational Software Proprietary kernel: executables for several platforms; hooks: Perl and Visual Basic IBM DB2, Oracle, SQL Server, Access, Sybase ASA Template:Unk
ikiwiki Joey Hess mostly GPLv2 (mixed) Perl git, darcs, bzr, svn, monotone, mercurial, tla Template:Unk
IssueNet Elsinore Technologies Inc. Proprietary ASP.NET, C#, C++ SQL Server Template:Unk
JIRA Atlassian Proprietary, Free for non-commercial use Java MySQL, PostgreSQL, Oracle, SQL Server 2003
Liberum Help Desk Doug Luxem GPL ASP SQL Server, Access Template:Unk
Kayako SupportSuite Kayako Proprietary, some parts GPL PHP MySQL 2001
LibreSource Artenum GPLv2 HTML/Java on all platforms PostgreSQL Template:Unk
MantisBT Various (Open source contributors) GPLv2 PHP ADOdb (MySQL, PostgreSQL, MS SQL, etc) 2000
Microsoft Dynamics CRM Microsoft Proprietary, Commercial .NET Microsoft SQL Server Template:Unk
Mojo Helpdesk Metadot online / hosted only Ruby on Rails, AJAX Template:Unk Template:Unk
org-mode Carsten Dominik GPLv3 Emacs Lisp text file(s) Template:Unk
OTRS otrs.org GPL Perl MySQL, PostgreSQL, Oracle, SQL Server Template:Unk
pragma::tims QuestByte Ltd. Proprietary, free for nonCommercial Java MS SQL, PostgreSQL, Oracle Template:Unk
Projistics Nagarro Proprietary C#/.NET/Com+ SQL Server Template:Unk
Redmine Jean-Philippe Lang GPL Ruby on Rails MySQL, PostgreSQL, SQLite 2006
Remedy Action Request System BMC Software Proprietary Template:Unk Oracle, SQL Server, DB2, Informix, Sybase ASA Template:Unk
Request Tracker Best Practical Solutions, LLC GPL Perl MySQL, PostgreSQL, Oracle Template:Unk
Roundup Ka-Ping Yee, Richard Jones MIT license (ZPL v 2.0 for the template system) Python SQLite, MySQL, PostgreSQL, Berkeley DB Template:Unk
SharpForge XP Software Services New BSD C#/.NET SQL Server/MSDE, ASP Template:Unk
Simpleticket Spur GPL [1] Ruby on Rails MySQL, PostgreSQL Template:Unk
Spiceworks Desktop Spiceworks Proprietary, freeware Ruby on Rails sqlite Template:Unk
StarTeam originally[Starbase Corporation, currently Borland Proprietary Java, C++, others SQL Server recommended, Oracle, DB2 supported Template:Unk
Team Foundation Server Microsoft Proprietary, Commercial .NET MS SQL Server Template:Unk
Teamwork Open Lab Proprietary, some parts LGPL Java all relational (uses Hibernate) Template:Unk
TestTrack Pro Seapine Software, Inc. Proprietary C++ Native Cross Platform Database, MySQL, Oracle, SQL Server Template:Unk
Trac Edgewall Software BSD variant Python SQLite, PostgreSQL, MySQL 2006-10-01
Web Help Desk MacsDesign Studio, LLC Proprietary Java OpenBase, FrontBase, MySQL, SQL Server, PostgreSQL, Oracle Template:Unk
Wrike Wrike, Inc. hosted, Proprietary Java PostgreSQL 2006
Zendesk Zendesk, ApS Proprietary Ruby on Rails MySQL Template:Unk
System Creator License Implementation language(s) Back end Launch Date

Features

System Dynamic documentation integration/generation Test planning integration Customizable workflow Unicode support LDAP authentication Custom Fields SLA [1] Plugin API [2]
Assembla Yes, Wiki (textile, markdown, html) Yes Yes Yes Yes Yes No No
BugTracker.NET integrated charts and reports No Yes Yes Yes Yes No No
Bugzilla reporting: integrated reports and charts, scheduled reports by mail Yes[3] Yes Yes Yes Yes No No
c.Support Extensive workflow, automated or manual routing, service level agreements, ITIL, automatic assignment, statistical reports, Knowledge Base, advanced search, file attachments, inbound emails to issues, notifications, configurable dashboard, report writer, WMI based Asset Management, escalation rules, surveys, related issues, call scripts No Yes Yes Yes Yes No No
codeBeamer Yes, Integrated document manager, Wiki, charts, reporting engine, remote API, notifications No Yes Yes Yes Yes No No
CreationFlow No No No No No No No No
Debbugs No No No Yes No No No No
DisTract No No Yes No No No No No
Flyspray No No No No No No No No
FogBugz Integrated wiki No Yes Yes Yes Yes No No
Fossil No No No No No Yes No No
GNATS No No No No No No No No
Google Code Hosting Wiki syntax, email notification, linking to Subversion commits, custom fields/values for issues No Yes Yes No Yes No No
HP Quality Center Yes Yes Yes No Yes No No No
IBM Rational ClearQuest reporting: integrated charts and interface to Crystal Reports Yes Yes Yes Yes Yes No No
ikiwiki No No No Yes No Yes No No
IssueNet Advanced reporting, configurable dashboards, Microsoft Project integration No Yes Yes Yes Yes No No
JIRA Confluence (Enterprise wiki), HTML, XML, RSS, PDF, Excel, Word, customizable charts Yes[4] Yes Yes Yes Yes No Yes
Liberum Help Desk No No No No No No No No
LibreSource No No No Yes No No No No
Kayako SupportSuite Knowledgebase builder, reports, integrated download manager, step-by-step troubleshooter builder Yes Yes Yes Yes Yes Yes Yes
MantisBT Yes, Integration of MediaWiki,DokuWiki,XWiki No Yes Yes Yes Yes No Yes
Microsoft Dynamics CRM reporting: integrated charts and reports, export to Excel, Mail Merge No Yes Yes Yes Yes No No
Mojo Helpdesk Yes Yes Yes Yes Yes Yes No No
org-mode No No Yes Yes No Yes No No
OTRS Advanced reporting, configurable dashboards No Yes Yes Yes Yes No No
pragma::tims No No Yes Yes No No No No
Projistics Yes No Yes Yes Yes No No No
Redmine Yes, integrated wiki, discussion forums, news blogs, email integration, calendars, Gantt Charts, export to PDF, export to Excel/CSV Yes[5] Yes Yes Yes Yes No Yes
Remedy Action Request System With RKM, the Remedy Knowledge Base product from BMC No Yes[6] No Yes Yes No No
Request Tracker Yes No Yes Yes Yes[7] Yes No No
Roundup wiki can be integrated or linked[8] No Yes Yes Yes Yes No No
SharpForge Standard HTML content loaded directly out of the Subversion repository. No No Yes No No No No
Simpleticket No No No No No No No No
Spiceworks Desktop asset inventory, reporting, ticket-based help desk No Yes Yes Yes Yes No No
StarTeam No Yes[9] No No No No No No
Team Foundation Server Yes - workflow definitions, process documentation Yes Yes Yes Yes Yes No No
Teamwork Yes Yes Yes Yes Yes Yes No No
TestTrack Pro integrated charts and reports, external reporting supported through ODBC interface Yes[10] Yes Yes Yes Yes No No
Trac Yes, integrated wiki Yes Yes Yes Yes Yes No No
Web Help Desk Dynamic request forms based on category choice, Dynamic auto-routing of request tickets, Auto FAQ generation, Integrated charts and reports, context sensitive help No Yes Yes Yes Yes No No
Wrike real-time customized reports, export to Excel, scheduled reports by mail, alerts, discussions, Gantt charts, No Yes Yes No No No No
Zendesk reporting: integrated charts and reports, export to Excel No Yes No Yes Yes No No
System Dynamic documentation integration/generation Test planning integration Customizable workflow Unicode support LDAP authentication Custom Fields SLA [1] Plugin API [2]

Input Interfaces

System Web e-mail CLI Desktop GUI REST SOAP Mylyn[11] Visual Studio Others
Assembla Yes Yes No No No No No No No
BugTracker.NET Yes Yes No No No No No No No
Bugzilla Yes Yes Yes Yes Yes Yes Yes No No
c.Support Yes Yes No No No No No No No
codeBeamer Yes Yes No No No No Yes No No
CreationFlow Yes No No No No No No No No
Debbugs Yes No No No No No No No No
DisTract Yes No No No No No No No No
Flyspray Yes No No No No No No No No
FogBugz Yes Yes No No Yes No Yes No No
Fossil Yes No Yes No No No No No No
GNATS Yes No Yes No No No No No No
Google Code Hosting Yes No No No No No No No No
HP Quality Center Yes No No No No No No No No
IBM Rational ClearQuest Yes Yes No Yes No No Yes No No
ikiwiki Yes No No No No No No No No
IssueNet Yes Yes No Yes No No No Yes No
JIRA Yes Yes No Yes Yes Yes Yes No No
Liberum Help Desk Yes No No No No No No No No
LibreSource Yes No No No No No No No No
Kayako SupportSuite Yes Yes No No No No No No No
MantisBT Yes No No No No Yes Yes No No
Microsoft Dynamics CRM Yes Yes No No No Yes No No No
Mojo Helpdesk Yes Yes No No No No No No No
org-mode No No Yes No No No No No No
OTRS Yes Yes No No No No No No No
pragma::tims Yes No No Yes No No No No No
Projistics Yes No No No No No No No No
Redmine Yes Yes No No No No Yes No No
Remedy Action Request System Yes Yes No Yes No Yes No No No
Request Tracker Yes Yes Yes No No No No No No
Roundup Yes Yes Yes No No No No No No
SharpForge Yes No No No No No No No No
Simpleticket Yes No No No No No No No No
Spiceworks Desktop Yes Yes No No No No No No No
StarTeam No No No Yes No No No Yes No
Team Foundation Server Yes Yes No No No No No Yes No
Teamwork Yes Yes No No No No No No No
TestTrack Pro Yes No No Yes No No No Yes No
Trac Yes No No No No No Yes No No
Web Help Desk Yes Yes No No No No No No No
Wrike Yes No No No No No No No No
Zendesk Yes Yes No No Yes No No No No
System Web e-mail CLI Desktop GUI REST SOAP Mylyn[11] Visual Studio Others

Notification Interfaces

System e-mail RSS Atom XMPP Twitter Others
Assembla Yes No No No No No
BugTracker.NET Yes No No No No No
Bugzilla Yes Yes No No No No
c.Support Yes No No No No No
codeBeamer Yes No No No No No
CreationFlow Yes No No No No No
Debbugs Yes No No No No No
DisTract No No No No No No
Flyspray Yes No No Yes No No
FogBugz Yes Yes No No No No
Fossil No No No No No No
GNATS Yes No No No No No
Google Code Hosting Yes Yes No No No No
HP Quality Center Yes No No No No No
IBM Rational ClearQuest Yes No No No No No
ikiwiki Yes No No No No No
IssueNet Yes No No No No No
JIRA Yes Yes No No No No
Liberum Help Desk No No No No No No
LibreSource No No No No No No
Kayako SupportSuite Yes No No No No No
MantisBT Yes Yes No No Yes No
Microsoft Dynamics CRM Yes No No No No No
Mojo Helpdesk Yes No No No No No
org-mode No No No No No No
OTRS Yes No No No No No
pragma::tims No No No No No No
Projistics No No No No No No
Redmine Yes No Yes No Yes No
Remedy Action Request System Yes No No No No No
Request Tracker Yes No No No No No
Roundup Yes No No No No No
SharpForge Yes Yes No No No No
Simpleticket No No No No No No
Spiceworks Desktop Yes No No No No No
StarTeam No No No No No No
Team Foundation Server Yes No No No No No
Teamwork Yes No No No No No
TestTrack Pro Yes No No No No No
Trac Yes Yes No No No No
Web Help Desk Yes No No No No No
Wrike Yes No No No No No
Zendesk Yes Yes No No No No
System e-mail RSS Atom XMPP Twitter Others

Revision Control System Integration

System Git Mercurial Bazaar Monotone Darcs CVS Subversion Perforce AccuRev ClearCase Others
Assembla Yes Yes No No No No Yes No No No No
BugTracker.NET Yes Yes No No No No Yes No No No No
Bugzilla No No No No No Yes Yes Yes Yes No No
c.Support No No No No No No No No No No No
codeBeamer Yes Yes No No No Yes Yes No No No No
CreationFlow No No No No No No No No No No No
Debbugs No No No No No No No No No No No
DisTract No No No Yes No No No No No No No
Flyspray No No No No No No No No No No No
FogBugz No No No No No Yes Yes Yes No No 2[12]
Fossil No No No No No No No No No No 1[13]
GNATS No No No No No Yes No No No No No
Google Code Hosting No Yes No No No No Yes No No No No
HP Quality Center No No No No No No No No Yes No No
IBM Rational ClearQuest No No No No No No No No Yes Yes No
ikiwiki No No No No No No No No No No No
IssueNet No No No No No No Yes Yes No No 1[14]
JIRA Yes No No No No Yes Yes Yes Yes No No
Liberum Help Desk No No No No No No No No No No No
LibreSource No No No No No No Yes No No No No
Kayako SupportSuite No No No No No No No No No No No
MantisBT Yes No No No No Yes Yes No No No No
Microsoft Dynamics CRM No No No No No No No No No No No
Mojo Helpdesk No No No No No No No No No No No
org-mode No No No No No No No No No No No
OTRS No No No No No No No No No No No
pragma::tims No No No No No No Yes No No No No
Projistics No No No No No No No No No No No
Redmine Yes Yes Yes No Yes Yes Yes No No No No
Remedy Action Request System No No No No No No No No No No No
Request Tracker No No No No No Yes Yes No No No No
Roundup No No No No No No Yes No No No No
SharpForge No No No No No No Yes No No No No
Simpleticket No No No No No No Yes No No No No
Spiceworks Desktop No No No No No No No No No No No
StarTeam No No No No No No No No No No No
Team Foundation Server No No No No No No No No No No No
Teamwork No No No No No No Yes No No No No
TestTrack Pro No No No No No Yes Yes Yes No Yes 5[15]
Trac Yes Yes Yes No Yes Yes Yes No No No No
Web Help Desk No No No No No No No No No No No
Wrike No No No No No No Yes No No No No
Zendesk No No No No No No No No No No No
System Git Mercurial Bazaar Monotone Darcs CVS Subversion Perforce AccuRev ClearCase Others

See also

Notes

  1. 1.0 1.1 System supports service level agreement management
  2. 2.0 2.1 System has a plugin API to allow integration with other products
  3. Testopia
  4. Multiple vendors
  5. Hudson
  6. Restricted to administrators
  7. Requires a third-party overlay
  8. described here (Roundup as Wiki) rsp. here (link formatting)
  9. Borland
  10. TestTrack TCM
  11. 11.0 11.1 List of Mylyn connector extensions
  12. Visual SourceSafe, SourceGear Vault
  13. Fossil
  14. Visual SourceSafe
  15. Surround SCM, Visual SourceSafe, PVCS, StarTeam, SourceOffSite Classic

External links

Template:Bug tracking systemsru:Сравнение систем отслеживания ошибок

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