Enterprise social software
From Seo Wiki - Search Engine Optimization and Programming Languages
|This article's external links may not follow Wikipedia's policies or guidelines. Please improve this article by removing excessive and inappropriate external links or by converting links into references. (May 2009)|
|This article may require cleanup to meet Wikipedia's quality standards. Please improve this article if you can. (November 2008)|
Enterprise social software (also known as or regarded as a major component of Enterprise 2.0), comprises social software as used in "enterprise" (business/commercial) contexts. It includes social and networked modifications to corporate intranets and other classic software platforms used by large companies to organize their communication. In contrast to traditional enterprise software, which imposes structure prior to use, enterprise social software tends to encourage use prior to providing structure.
Carl Frappaolo and Dan Keldsen defined Enterprise 2.0 in a report written for Association for Information and Image Management (AIIM)as "a system of web-based technologies that provide rapid and agile collaboration, information sharing, emergence and integration capabilities in the extended enterprise".
The term "enterprise social software" generally describes this class of tools. As of 2006, "Enterprise 2.0" had become a catchier term, sometimes used to describe social and networked changes to enterprises, which often includes social software (but may transcend social software, social collaboration and software).
The phrase Enterprise Web 2.0 sometimes refers to the introduction and implementation within an enterprise of Web 2.0 technologies, including rich Internet applications, providing software as a service, and using the web as a general platform.
Applications of enterprise social software
- Search: allowing users to search for other users or content
- Links: grouping similar users or content together
- Authoring: including blogs and wikis
- Tags: allowing users to tag content
- Extensions: recommendations of users; or content based on profile
- Signals: allowing people to subscribe to users or content with RSS feeds
(Ref: McAfee, Andrew, P. "Enterprise 2.0: The Dawn of Emergent Collaboration" (MIT Sloan Management Review), Spring 2006, Vol.47, No.3)
McAfee recommends installing easy-to-use software which does not impose any rigid structure on users. He envisages an informal roll-out, but on a common platform to enable future collaboration between areas. He also recommends strong and visible managerial support to achieve this.
- Freeform function: no barriers to authorship (meaning free from a learning curve or from restrictions)
- Network-oriented function, requiring web-addressable content in all cases
- Social function: stressing transparency (to access), diversity (in content and community members) and openness (to structure)
- Emergence function: requiring the provision of approaches that detect and leverage the collective wisdom of the community
Specific social software tools which programmers have adapted for enterprise use include:
- hypertext and unstructured search tools
- weblogs for storytelling
- enterprise social bookmarking for tagging and building organizational knowledge
- RSS for signaling
- collaborative planning software for peer-based project planning and management
- ideas banks for ideation (idea generation)
- social networking tools
- mashups for visualization
- prediction markets for forecasting and identifying risks.
Social networking capabilities can help organizations capture unstructured tacit knowledge. The challenge then becomes how to distill meaningful, re-usable knowledge from other content also captured in tools such as blogs, online communities, and wikis. In 2008, companies that provide enterprise social software started introducing profile pages to their products, to integrate the functionality of public online communities within the enterprise. This enables knowledge workers to find others with the knowledge they may need. Large organizations find this especially useful.
Blogs and wikis function as collaboration tools, and as such, they have uses mainly in sharing "unstructured" information associated with ad hoc or ongoing projects and processes, but not for "structured informational" retrieval. However, Shell has started converting its official documentation to wikis, because this enables that company to make documentation updates available in real time and allows non-editors to contribute to the documentation. In this process Shell restructures the paper documents to a set of on-line wiki pages.
These applications can bring added value to company because:
- It facilitating user ergonomics: navigation more suited to the user, with it, it will save time.
- RSS feeds to keep employees informed of events: the contribution of the RSS is more customizable, which allows information to focus on individual interests and activities, and this, in all media, focusing inside. Some RSS readers can operate in offline mode
- A wiki for the company documentation: what a service call to reach such an entity, which is the contact person for doing something, what is this abbreviation to clean work areas ...
- The collaborative operation as a whole removes some traditional boundaries of hierarchy and organization
- Increased interaction with customers.
- Simplified integration with partners.
In the UK, BT (British Telecom) has become one of the country's strongest proponents of enterprise 2.0. The company has introduced a raft of social media tools, including a huge Wikipedia-style database called BTpedia, a central blogging tool, a podcasting tool, project collaboration software and enterprise social networking.
Business processes often rely on access to "structured" data, potentially from a variety of sources: databases, and directories. Social technologies work to address such complexities.
The "unstructured" information provided by social technologies has proven particularly useful in business processes that lack rigid pre-definition, but where people work together in an adaptive way to innovate solutions. Human interaction management provides the theory of such processes, and the associated type of software has become known as human interaction management systems (HIMS). A HIMS can provide management control over the use of social software.
Enterprise search differs from a typical web search in its focus on "use within an organization by employees seeking information held internally, in a variety of formats and locations, including databases, document management systems, and other repositories".
Enterprise social software vendors
Enterprise social software vendors fall into several categories, including platform vendors:
- BroadVision ClearVale
- Cyn.in open source
- eXo Platform
- Google Sites
- IBM Lotus Connections and IBM Lotus Quickr
- Jive Software
- Jumper 2.0 open source
- Microsoft SharePoint
- MindTouch open source
- Neighborhood America
- NewsGator Technologies
- Novell Pulse
- omCollab open source
- Open Text
- Oracle Beehive
- Oracle WebCenter
- Traction Software
- TikiWiki CMS/Groupware (open source)
- Knowledge management
- Enterprise bookmarking
- Semantic wiki
- Semantic Web
- Web 2.0
- Business Intelligence 2.0 (BI 2.0)
- Service Network
- ↑ Carl Frappaolo and Dan Keldsen (2008). "What is Web 2.0?". Association for Information and Image Management. http://www.aiim.org/What-is-Web-2.0.aspx. Retrieved 2009-01-20. "AIIM defines Enterprise 2.0 as a system of web-based technologies that provide rapid and agile collaboration, information sharing, emergence and integration capabilities in the extended enterprise."
- ↑ "Enterprise Search: Seek and Ye Might Find", Computers in Libraries, July/August 2008, p. 22.
|This article includes a list of references, related reading or external links, but its sources remain unclear because it lacks inline citations. Please improve this article by introducing more precise citations where appropriate. (November 2008)|
- Enterprise Web 2.0 Fundamentals by Krishna Sankar and Susan A. Bouchard, Cisco Press, ISBN-10: 1587057638, April 2009.
- Enterprise Social 2.0: Rip or ROI? - An upcoming summit on Enterprise Social Media on the 27 & 28 January 2010 in Amsterdam
- Intel's SuiteTwo & BTX Enterprise integrated Enterprise 2.0
- Web 2.0 in the Enterprise, The Architect Journal
- Enterprise Social Media Conference - held annually in London.
- Web 2.0 for the Enterprise an article in Boxes and Arrows
- The 3/2 Rule of Employee Productivity, financial research a building business case (when you add 10% employees the profitability of each drops by 6.3%)
- Writable Intranet, from khaitan.org
- "List of tools for the internal blogosphere" from scalefree.info
- Stenmark, D. (2005). "How intranets differ from the web: organisational culture's effect on technology". Proceedings of ECIS2005, Regensburg, Germany, 26–28 May 2005.
- Enterprise 2.0 - The Collaborative Technologies Conference - held annually in June in Boston.
- Enterprise 2.0: National Public Affairs Convention May 2008, Christopher Hire, Speaker
- Karim R. Lakhani and Andrew P. McAfee, Case study on deleting "Enterprise 2.0" article, Courseware #9-607-712, Harvard Business School, 2007 (GFDL) -- a case study on discussions surrounding the proposed deletion of an article which was merged into this page.
- McAfee, Andrew P. (2006), "Enterprise 2.0: The Dawn of Emergent Collaboration", Sloan Management Review 47 (3): 21–28, http://sloanreview.mit.edu/the-magazine/articles/2006/spring/47306/enterprise-the-dawn-of-emergent-collaboration/ The article in which McAfee introduced the term "Enterprise 2.0" to widespread use.
- Enterprise 2.0: The New, New Knowledge Management? by Tom Davenport, Harvard Business Online, Feb. 19, 2008.
- Willms Buhse and Sören Stamer: Enterprise 2.0: Die Kunst, loszulassen. Rhombos-Verlag, Berlin 2008, ISBN 3938807687 (in German).
- Gabriela Ender, E-BOOK (2005–2008) PDF: "OpenSpace-Online Real-time Methodology: The (R)evolutionary Global Dimension of Collaborative Excellence and Sustainable Development in Economy, Society, Politics, Education and Research, invented by the German Change Facilitator Gabriela Ender in 1999"
- McAfee, Andrew (2006). Wikis at Dresdner Kleinwort Wasserstein: (A), (B), (C) (9-606-074), HBSP
- Mashups a hot item at Web 2.0 show
- Fouad Bajwa on Enterprise 2.0 Boot Camp Series
- Assyst Enterprise 2.0 Adaptive Learning Engine Platform and Enterprise Connectors with Vocabulary for various Business Verticals to foster collaboration based on the relevancy of rich profiles and user generated content 
On wikis in particular
- "Wikis evolve as collaboration tools" - InfoWorld Jan 2007 review of Wiki products designed for enterprise use
- An enterprise panel on the organizational uses of wiki technology, from Wikimania 2006.de:Enterprise 2.0