Really Simple Systems

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Really Simple Systems
Type Ltd
Founded 2004
Headquarters Petersfield, United Kingdom
Number of locations 3
Key people John Paterson (CEO)
Industry Software
Products CRM software
Website Really Simple Systems

Really Simple Systems is a web based Customer Relationship Management vendor.

Contents

Summary

Really Simple Systems is a global based vendor of hosted (SaaS) Customer Relationship Management systems. Founded in 2004, the company is headquartered in the United Kingdom with offices in North America and Australia.

Origins

The company was founded in 2004[1] by John Paterson, former CEO of Zeus Technology and COO of Systems Union, with the public launch in January 2006[2]. After many years of installing Customer Relationship Management systems, and running specialist Customer Relationship Management vendor Oxygen Solutions, Paterson came to believe that the biggest obstacle to successful Customer Relationship Management adoption was the complexity of the products themselves.

Status

Really Simple Systems has over 1,000 of hosted Customer Relationship Management systems[3]. Customers include the Royal Academy, the British Museum, the British Library, Citigroup, the Department of Health, Scottish Funding Council, the Department of Trade and Industry and the Department for Environment, Food and Rural Affairs.

In October 2008 the company won the Software Satisfaction Awards for the best small business CRM system[4]. In December 2009 the listed was nominated as "One to Watch"[5] by Paul Greenberg.

Location

The company is headquartered in Petersfield, Hampshire in the United Kingdom. In January 2008 the company opened its first overseas office in Sydney, Australia.[6]. In March 2009 the company opened its North American office in Toronto, Canada. In November 2009 the company appointed AdvanceNet[7] as distributor for Africa.

Products

Really Simple Systems Hosted CRM comprises

  • Really Simple Sales (Account, Contact and Opportunity Management)
  • Really Simple Marketing (Campaign Management and Personalised Emailing)
  • Really Simple Customer Service & Support (Case Management, Service Level Agreements, Escalation)

Technical information

Really Simple Systems is delivered as a Software as a Service application. The product is written in Active Server Pages and uses the MySQL database. Some JavaScript is used on the client.

References

  1. Really Simple Systems launches Simple Hosted CRM
  2. Computing,Host promises to simplify CRM
  3. Really Simple Systems launches MailSync module
  4. Software Satisfaction Awards 2008,Really Simple Systems wins best small business CRM system category
  5. ZDNet CRM Blog
  6. Computerworld,UK-based hosted CRM provider opens Sydney office
  7. ITWeb

See also

External links

Personal tools

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