CRM

Author Topic: CRM  (Read 975 times)

Offline guptaabhijit318Topic starter

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CRM
« on: 12-31-2015, 22:57:29 »
CRM stands for Customer Relationship Management that refers to strategies, practices, and technologies most of the business organizations use to manage, monitor, and analyze interaction with the customer with the objective to improve the relationship with the customers and increase sales growth.


Offline TomClarke

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Re: CRM
« Reply #1 on: 06-25-2016, 03:35:14 »
CRM system are designed to compile information on customers across different channels - or points of contact  between the customer and the company - which could include the company's website, telephone, live chat, direct mail, marketing materials and social media. CRM systems can also give customers-facing staff detailed information on customers' personal information, purchase history, buying preferences and concerns.
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Offline Kate Evans

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Re: CRM
« Reply #2 on: 06-27-2016, 02:57:56 »
CRM is a strategy used to learn more about customers' needs and behaviors in order to develop stronger  relationships with them. The idea of CRM is that it helps businesses use technology and human resources to gain insight into the behavior of customers and the value of those customers.

Offline macpual

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Re: CRM
« Reply #3 on: 06-27-2016, 06:56:10 »
CRM is a strategy used to learn more about customers' needs and behaviors in order to develop stronger  relationships with them. The idea of CRM is that it helps businesses use technology and human resources to gain insight into the behavior of customers and the value of those customers.